Privacy Policy Overview
Learn how we collect, use, and protect your personal information
Introduction to your privacy
Your privacy matters to us. This policy explains the types of personal information we collect and why we require it, ensuring transparency and your peace of mind.
We comply with all applicable Canadian privacy laws. Our goal is to give you clear choices about how your data is handled every time you interact with our services.
Personal information collected
We collect information you provide directly, as well as details gathered automatically through your device, to improve your experience and deliver our services effectively.
Direct information you provide
- • Your name collected when you place an order or contact us
- • Email address used for communication and updates
- • Phone number provided for order and delivery coordination
- • Address required to fulfill delivery requests
- • Specific message content when contacting support
Information collected automatically
- • Device and browser details for site optimization
- • IP address used for security and analytics
- • Cookies to remember user preferences
- • Usage data for personalized experience improvements
- • Location data, if you allow it, to tailor deliveries
How we use your information
Collected data enhances our ability to communicate and deliver services, customize user experiences, and maintain site security.
- • Order processing and communication
- • Arranging deliveries and confirmations
- • Personalized service and recommendations
- • Technical support and troubleshooting
- • Improving site performance
- • Analytics for service improvements
- • Legal and regulatory compliance
Our commitment: We strive to safeguard your personal data using appropriate technical and organizational measures to prevent misuse and unauthorized access.
Data sharing and disclosure
We do not sell your data. Sharing occurs only with trusted third parties for delivery or legal compliance, ensuring confidentiality at all times.
Third-party service providers
Vetted partners such as couriers and IT providers receive only necessary data to complete services requested by you.
Legal requirements
We may disclose information if required by Canadian laws or valid legal process.
Anonymous site statistics
Non-personal data is aggregated for site analytics and service improvements.
Your rights and choices
You may access, modify, or request deletion of your information at any time. Contact us for help or more details about your rights.
- • Request to view personal information held
- • Correct inaccuracies in your data
- • Request deletion of information
- • Export your data at your request
- • Object to processing in specific cases
- • Limit how your data is processed
To exercise your rights, please reach out using the contact details at the end of this policy. We respond promptly to all requests.
Data security practices
We use encryption, access controls, and staff training to protect your personal information from misuse, loss, or unauthorized access.
Technical safeguards in place
- • Encrypted website forms and communication channels
- • Regular software security updates
- • Secure servers for data storage
- • Controlled system access for staff
Organizational data protection
- • Privacy training for all team members
- • Internal confidentiality agreements
- • Access restricted to essential staff
- • Incident response plans for breaches
How long we retain your data
We keep data only as long as needed for business or legal reasons, then securely delete it from our records.
- • Stored as long as you maintain an account
- • Usage analytics retained for service improvement
- • Support queries kept for follow-up and quality
- • Payment records kept for legal compliance
- • Preference data used for communication, with opt-out options
Retention periods may vary based on your interactions and law.
International data transfers
If data transfers outside Canada occur, we require our partners to provide privacy protections in line with Canadian standards.
- • Standard contractual clauses as needed
- • Confidentiality agreements with third parties
- • Use of secure transfer protocols
- • Review of partner privacy policies
Cookies and preferences
Cookies enhance navigation and personalize your experience. You can choose to accept or manage cookies at any time through your browser settings.
Types of cookies used
- • Support website operation and authentication
- • Collect data to improve site speed
- • Remember your settings and choices
- • Enable features like forms and preferences
Browsers allow you to control, disable, or delete cookies as you prefer.
Policy updates and notice
We may update this policy for legal or operational reasons and will inform you when significant changes occur.
- • Email notification to existing users
- • Site banner alert about policy updates
- • Latest revision date on this page
- • Contact details for privacy questions
It is your responsibility to review this policy regularly.
Contact for privacy matters
Contact us with questions or requests about your privacy.
Trinopexora
50 Carroll Street, Toronto, ON M4M 3G3 Canada
Phone: +1-206-353-8929
Email: content@trinopexora.sbs
Revised November 19, 2025
Applies from November 20, 2025